About a month ago I bought a (download) album from one of the leading EM labels. Through their own website.
After downloading the album I noticed a few things. First and foremost: the tracks included in my download do not fully match the titles on the cover. And it's not just the titles, but also the track times. Besides, there are more tracks in the download than there should be according to the album info.
So it seems something is wrong with the download package. I mailed them about this and asked for more information. Either the album cover is not correct. Or the files included in the download were added by mistake.
No answer.
Reminder. No answer.
New e-mail. No answer.
That's a bit disappointing. To say the least.
I'm a regular customer of theirs. And have bought a substantial number of albums from them over the years. To ignore (difficult?) questions is not something I expected from them.
After downloading the album I noticed a few things. First and foremost: the tracks included in my download do not fully match the titles on the cover. And it's not just the titles, but also the track times. Besides, there are more tracks in the download than there should be according to the album info.
So it seems something is wrong with the download package. I mailed them about this and asked for more information. Either the album cover is not correct. Or the files included in the download were added by mistake.
No answer.
Reminder. No answer.
New e-mail. No answer.
That's a bit disappointing. To say the least.
I'm a regular customer of theirs. And have bought a substantial number of albums from them over the years. To ignore (difficult?) questions is not something I expected from them.